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Curbside Pickup, Shipping & Returns
Beginning Monday May 18, we will have Curbside Pickup on Mondays and Wednesdays from 12 p.m. – 2 p.m. and Saturdays from 10 a.m. - 12 noon.
All Curbside Pickups will be contactless.
Curbside Pickup Procedure:
- Purchase your items online and click “Curbside Pickup” on the Checkout page.
- When your order is ready, you will receive an email to select a day/time for pickup.
- Stay in your car, please do not come up to the shop, we will bring your purchase to you.
- Park in the marked space for The Curious Crafter Curbside Pickup.
- Once you have parked, call 314-485-1115 to let us know, and we will bring your purchase to you.
- Please wear a mask. Our staff will wear a mask.
- Please DO NOT get out of the car. Pop your trunk and we will put your purchase in the trunk.
IMPORTANT: We will not accept returns at Curbside Pickup. We are unable to wind yarn at this time.
During these difficult times we will not accept returns for any reason other than manufacturer's defect or if we sent the wrong item(s). If your item is defective or we sent the wrong item, please email us at [email protected] and we will arrange for replacement or refund within 30 days of date of purchase. Yarn must be in original condition. Wound skeins of yarn cannot be accepted for return. Fiber must be in original condition, not washed, spun or felted. We will credit your account once the product has been returned to us. All sales of patterns, books, or sale items are final sale and will not be accepted for return.
For all returned merchandise please include the order number and email address so that we can process the return to your account. Please note we cannot refund the original shipping cost or cover the cost of return shipping.
Please notify us at [email protected] within 24 hours of receiving your package if anything is wrong with your order, and we will gladly correct the mistake.
Coming Soon! International Shipping
The Curious Crafter currently ships internationally via USPS First Class International and USPS Priority Class International depending on package weight. Upon Checkout, please enter your international address and your shipping options will appear. If our website shows that we currently do not ship to your country, please contact us at [email protected] for assistance. All international shipping is contingent upon current shipping rules and limitations.
The Curious Crafter cannot be responsible for lost packages shipped internationally.
The Curious Crafter does not collect customs taxes and fees. Each country has different parameters for customs fees, and you may be charged by your local customs office.